100% Guaranteed 48-Hour Refund SLA

Refund & Cancellation Policy

BankingPoint24 | Rutva Multiservices LLP

48-Hour Transaction Refund Guarantee

If any issue regarding transaction failure or stuck transaction occurs, we will refund your amount within 48 hours. We utilize automated bank reconciliation and instant tracking to ensure fast and transparent refund processing.

1. Service Fee & Refund Scope

All partner onboarding fees, hardware terminal setup fees (such as POS hardware), and service activation charges paid to Rutva Multiservices LLP are governed by specific service level agreements.

2. Failed & Stuck Transaction Refunds (48-Hour SLA)

In case of any transaction failure or stuck transaction during payment processing (via POS terminal, QR Code scan, or digital services), our system initiates an immediate auto-reconciliation process. Unsettled or debited funds for unfulfilled transactions will be credited back to your original payment source or wallet within 48 hours.

3. Service Cancellation

Partners wishing to deactivate specific digital services or close their partner account must submit a formal request via email to rutvamultiservices@gmail.com or contact our office support desk.

4. Support & Grievance Redressal

For refund queries or transaction status inquiries, contact:
Rutva Multiservices LLP Support Desk
203, H M Patel Trade Center, Mota Bazar, V V Nagar, Anand, Gujarat - 388120
Phone / WhatsApp: +91 7069300077 | Email: rutvamultiservices@gmail.com